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General Questions

Answers to general questions about orders and accounts

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm the expected delivery date and the link to track your order (when the deliv

Can I change my order?

We can only change orders that have not been processed for shipping yet. We ship out orders very quickly and do not always have time to catch them before they ship. Once your order is under the status "preparing for shipping", "shipping" or "delivere

How long does it take to ship my order?

Once you've placed your order, it usually takes 1-4 business days to fulfill. Standard shipping time varies based on your location. We ship from West Sacramento, CA. You can find estimated delivery times and expedited options on the checkout page.

Where do you ship?

We currently ship worldwide with the exception of Japan and Spain.

How do I make sure that my order went through successfully?

Once your order is received you will be taken to a confirmation screen that lets you know the order has been placed. You will also receive an order confirmation email. This email may go to your spam folder depending on your security settings, so plea

How do I cancel my order?

Unfortunately, we are typically unable to make changes to orders once they have been placed. We ship out orders very quickly and do not always have time to catch them before they ship. Has your order shipped?. No: Please contact us ASAP to see if we

What Natural Flavors are used?

The natural flavors utilized within the Within You line are derived from natural botanical extracts and essential oils of the representative flavors but may include additional notes of vanilla or other natural flavors to provide the most complex, nua