General Questions
Answers to general questions about orders and accounts
All articles
All articles
Categories
Articles
What is your policy on exchanges for flavors of supplements?
We take pride in the quality and variety of flavors we offer for our supplements. However, please be advised that our supplements are considered final sale items, and we are unable to offer returns or exchanges. We apologize for any inconvenience thi
Can I update my address after placing an order?
Yes, you can update your shipping address after placing an order by reaching out to us promptly. If you notice that your address was entered incorrectly, or if it needs to be changed, we can make amendments to ensure your order is shipped to the corr
Does your company have an affiliate or influencer program?
We are currently in the process of setting up our affiliate program and are always on the lookout to collaborate with like-minded influencers who value health and wellness. Please send us your social media information, and our team will review to det
How can I check on the status of my delivery?
If you are wondering about the status of your delivery, you can check the estimated delivery date by accessing the provided tracking link. Our team is committed to ensuring that your order reaches you in a timely manner. If you encounter any delays o
How can I manage my subscription preferences and are there discounts available?
You have the flexibility to manage your subscription preferences, such as flavor selection and delivery frequency, using the manage subscription link. We also offer a military discount which can be applied to your purchases; however, it cannot be sta
What should I do if my order appears to be lost in transit?
If your order has not been received and the tracking information suggests that it is lost in transit, please reach out to us immediately. In cases where an order is lost in transit and we are out of stock for the specific product you ordered, we can
What happens if my order is returned to sender due to an incorrect address?
If an order is returned to us due to an address error, we will process a refund for you once the order is received back at our facility. To prevent similar issues, we do not resend forwarded packages. Please place a new order with the correct address
Can I cancel an order if I've made a mistake?
If you have accidentally placed an order and need to cancel it, please get in touch with us right away. We can cancel your order and process a refund, which you should see reflected on your payment account within 1-5 business days. Please note, cance
Are out-of-stock items restocked regularly?
We work diligently to keep our inventory stocked, especially for our most popular items. If you encounter an item that is out-of-stock, please note that we aim to replenish our stock within a few weeks and appreciate your patience during this time.
What if I receive a damaged package?
In the event that you receive a damaged package with missing contents, please contact us as soon as possible. We may request a photo of the damaged package to assist with the replacement process. Rest assured, we are dedicated to resolving such issue